Refund and Return Policy for Airpuroyal

Effective Date: January 13, 2025

At Airpuroyal, we are committed to providing our customers with the highest quality luxury handbags. However, we understand that sometimes things may not meet your expectations. Our Refund and Return Policy outlines the procedures for returning products and requesting refunds, ensuring that our customers feel confident when shopping with us.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be made within 30 days from the date of purchase.
  • Condition of the Product: The product must be unused, in its original condition, and with all original tags and packaging. We do not accept returns for used or damaged products, unless they are defective.
  • Non-Returnable Items: The following items are not eligible for return:
    • Customized or personalized items
    • Sale or discounted items
    • Gift cards

2. How to Process a Return

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@airpuroyal.click within 30 days of your purchase to request a return authorization.
  2. Provide Order Information: Please include your order number, the product(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our customer service team will provide you with a return authorization and instructions for returning the product.
  4. Package the Item: Pack the item securely in its original packaging, including any accessories, tags, or documentation that came with it.
  5. Shipping the Return: You are responsible for the return shipping costs unless the item is defective or was shipped incorrectly. Please ensure that you use a trackable shipping method for the return.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the cost of return shipping and offer either a full refund or exchange.
  • Non-Defective Returns: If you return a non-defective item, you will be responsible for the return shipping fees, and a restocking fee may apply.

4. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

5. Late or Missing Refunds

If you have not received your refund within the expected time frame, please:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider as it may take some time before your refund is officially posted.
  • If you still have not received your refund, please contact us at info@airpuroyal.click.

6. Contact Us

If you have any questions or need assistance with the return process, please feel free to reach out to our customer support team. We are here to help!

Customer Support Contact: Email: info@airpuroyal.click
Phone: (307) 686-3896
Website: www.airpuroyal.click